About Muloo
A technical firm that happens to be very good at HubSpot.
We started as a HubSpot agency and grew out of it. What we do now is build the revenue systems underneath a business, on HubSpot where that is the right platform, and on whatever else the job actually needs.
A named specialist replies within one working day.
What is Muloo?
Muloo is a Cape Town based technical systems and AI firm. We design and build the systems revenue teams run on: HubSpot architecture and implementation, revenue operations, demand generation, applied AI, and our own products. We have been a HubSpot partner for around ten years and have been building Muloo for about eight.
The short version
Where we come from.
- ~10 yrs HubSpot partner
- ~8 yrs Building Muloo
- 5 Streams, one platform
- Cape Town Where we are
Why we stopped calling ourselves an agency
Because the work stopped being marketing work. The problems clients brought us were architectural: a CRM nobody trusted, a process that existed in a spreadsheet, reporting that could not survive a board meeting. Those are engineering problems wearing a marketing job title, and an agency is not shaped to solve them. So we changed the shape rather than the pitch.
Ten years before Muloo, the work was international outsourcing into South Africa. That is where the operational bias comes from, and why we care more about whether a process survives contact with a real team than whether it looks good in a deck.
How we think
Four things we will not trade away.
Not values on a wall. These are the positions that cost us work, which is the only way to tell whether a principle is real.
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01
The system outlives the project
Anyone can ship something that works on handover day. We build for the version of your team that is twice the size and has forgotten why anything was set up that way.
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02
We say when the answer is no
Some budgets are too small, some channels are wrong for the buyer, and some platforms are the wrong choice. Saying so early costs us a project and saves you a year.
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03
Small team, no relay
You deal with the person doing the work. There is no account manager passing messages to a delivery team you never meet, because that layer only exists to make agencies scalable.
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04
We use what we sell
Our own portal, our own reporting, our own agents. The tools we point at your business are the ones we run ours on, which is the only honest test of whether they work.
Who you deal with
A small team, deliberately.
You get the person who did the work, not a summary of it. Pick who you want to talk to.
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Jarrud van der Merwe
Founder. Lead architect and engineer
Scopes the work, designs the architecture and stays on the build. A HubSpot partner for around ten years, and a decade in international outsourcing before that.
- HubSpot architecture
- Integrations
- Applied AI
- Sales engineering
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Grant Watt
Client director. PMO and operations
Runs the programme office and delivery operations, so timelines, scope and handovers stay honest.
- Programme management
- Delivery operations
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Jhani Coetzee
Client director
Owns the client relationship and keeps the work pointed at the outcome the business actually needs.
- Client direction
- Account strategy
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Candice Lloyd
HubSpot delivery expert
Builds it properly in the portal and hands it over documented, so your team can run it without us.
- HubSpot delivery
- Onboarding
- Documentation
Careers
We are always looking for someone a little unusual.
No job board, no vacancy list. If you are curious, build things for fun and would rather work out the answer than wait to be handed it, we want to hear from you, whether there is a role open today or not.
We don't care about degrees. We care about what you can do.
Who does well here
- Would rather pave the road than wait for one
- Can't leave a broken system alone
- Loves tech, and is already using AI daily
- Starts before being asked
- Open to ideas that are not theirs
- Breaks moulds on purpose, not by accident
- Explains the complicated simply
Already know what you need?
Skip the reading. Book 45 minutes.
Tell us what is going on and we come to the call having already looked at it. If we are not the right fit, we say so.
What that looks like in practice
What changed, and what it was worth.
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Build · architecture
The modelled case for one HubSpot portal instead of six
Six HubSpot portals cost about $90k a year. A modelled one-portal setup comes to about $49k, a modelled saving of about 45 percent.
EPI-USE
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Build · website
A 25-page HubSpot website in four weeks
One senior architect and an agentic delivery process, shipped in step with the brand launch.
W.consulting
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Build · website
A client portal and a theme-based website
Migrated off a legacy stack onto HubSpot with a modular theme the marketing team runs themselves.
Phillips Law
Elsewhere on the site
If you want the detail rather than the story.
Talk to us
Tell us what is going on.
One form, one reply, from the person who would do the work.
- A reply within one working day
- From a dedicated specialist, not an account manager
- A real person reads every message
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